Privacy Policy for
ee222 Players
At ee222, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, how that data is used to deliver and improve your experience, who it may be shared with, and the rights you hold over your own information. We are committed to handling your data with transparency, care, and the highest standard of security.
This Privacy Policy applies to all players registered on the ee222 platform, including users accessing the service from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. By creating an account on ee222 or continuing to use the platform, you acknowledge that you have read and understood this policy and consent to the data practices described herein.
Personal Data Collection
We collect only the data necessary to verify your identity, process your transactions, and deliver a personalised gaming experience across the ee222 platform.
Secure Data Storage
All personal data stored by ee222 is protected using industry-standard SSL encryption, access controls, and regular security audits to guard against unauthorised access.
No Data Selling
ee222 does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely for the purposes described in this policy.
Cookie Transparency
We use cookies and similar technologies to improve platform performance and customise your experience. Our cookie practices are disclosed in full in this policy.
Your Control
You have the right to access, correct, and request deletion of your personal data at any time. Our support team processes all privacy requests within 10 business days.
Bangladesh-Focused Compliance
Our data practices are designed with the Bangladesh market in mind, reflecting the privacy expectations and digital rights of players across the country.
1 Data We Collect
ee222 collects personal data from players through several touchpoints during the use of the platform. We collect only the information that is necessary to provide our services, comply with applicable legal obligations, and maintain the safety and integrity of the platform. The categories of data we collect are described below.
1.1 Registration Data
When you create a player account on ee222, we collect the following information:
- Full legal name as it appears on your government-issued identity document
- Date of birth (to verify you are aged 18 or above)
- Email address (used for account communications and security alerts)
- Bangladeshi mobile number (used for account verification and two-factor authentication)
- Preferred username and securely hashed account password
- Residential address (city and district within Bangladesh)
1.2 Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, ee222 may collect copies of identity and address verification documents, including:
- Bangladesh National Identity Card (NID) — front and back
- Valid Bangladeshi passport (photo page)
- Bangladeshi driving licence
- Utility bill or bank statement issued within the past three months (for address verification)
- Selfie photograph for live identity matching purposes
1.3 Financial Data
When you make deposits or request withdrawals, ee222 collects the payment details necessary to process the transaction. This includes:
- Mobile money account numbers (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfer transactions via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and others)
- Card details (Visa or Mastercard number, expiry date — stored in tokenised form only; full card numbers are never stored on ee222 servers)
- Transaction history including amounts, dates, and payment method used
1.4 Gameplay and Activity Data
To personalise your experience, detect problem gambling patterns, and maintain the integrity of our platform, ee222 automatically records:
- Games played, bet amounts, game outcomes, and session durations
- Sports betting selections, markets wagered on, and bet history
- Bonus claims, wagering progress, and promotional participation history
- Login timestamps, session lengths, and platform activity logs
- Device type, operating system, browser version, and screen resolution
- IP address and approximate geolocation (country and city level)
1.5 Communications Data
When you contact our support team, respond to surveys, or participate in promotions, we retain records of:
- Live chat transcripts and support ticket correspondence
- Email communications sent to or received from [email protected]
- Survey responses and feedback submissions
- Records of marketing preferences and opt-in or opt-out choices
1.6 Summary: Data Collection Overview
| Data Category | Examples | Collection Trigger | Required? |
|---|---|---|---|
| Registration Data | Name, email, mobile number, date of birth | Account sign-up | Mandatory |
| KYC Documents | NID, passport, utility bill | Withdrawal request / compliance trigger | Mandatory (on request) |
| Financial Data | bKash number, bank account, card token | Deposit or withdrawal | Mandatory |
| Gameplay Data | Bet history, session logs, game records | Platform use | Automatic |
| Device & Technical | IP address, browser, OS, screen size | Platform access | Automatic |
| Communications | Chat logs, emails, survey responses | Support or promotional contact | When applicable |
2 How We Use Your Data
ee222 uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose beyond what is described in this Privacy Policy without obtaining your prior consent. The main purposes for which we process your data are as follows.
2.1 Account Management and Service Delivery
Your registration and account data is used to create and maintain your player account, authenticate your identity when you log in, enable deposits and withdrawals, track your bonus eligibility and wagering progress, and communicate with you about your account status, transactions, and security alerts.
2.2 Identity Verification and Fraud Prevention
KYC documents and financial data are processed to verify your identity, confirm your age (18+), and detect and prevent fraudulent activity, money laundering, and abuse of the platform. This processing is necessary for ee222 to meet its legal and compliance obligations and to protect the integrity of the platform for all players.
2.3 Responsible Gaming Monitoring
Gameplay and activity data is analysed to identify patterns that may indicate problem gambling behaviour, such as rapidly increasing bet sizes, extended uninterrupted sessions, or frequent deposit activity following losses. This data is used by our responsible gaming team to proactively reach out to players who may benefit from support resources, and to enforce self-exclusion or deposit limit requests made by players.
2.4 Platform Improvement and Personalisation
Technical and gameplay data is used to analyse platform performance, fix bugs, improve load times, and enhance the user interface across devices commonly used by players in Bangladesh. Aggregate, anonymised gameplay data may be used to personalise game recommendations and promotional offers displayed within the platform.
2.5 Marketing Communications
Where you have given your explicit consent to receive marketing communications, ee222 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and seasonal offers relevant to the Bangladesh market — including events such as BPL, Eid, and Pohela Boishakh promotions. You may withdraw your consent to marketing communications at any time by updating your account notification preferences or by contacting support.
2.6 Legal and Regulatory Compliance
ee222 retains and processes certain categories of player data to comply with applicable legal obligations, including anti-money laundering (AML) requirements, responding to lawful requests from competent authorities, and resolving disputes. Data processed for legal compliance purposes is retained for the periods specified in Section 6 of this policy.
3 Data Sharing
ee222 does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. However, in order to operate the platform and fulfil our legal obligations, we may share certain categories of your data with the following types of third parties.
3.1 Payment Processing Partners
When you make a deposit or request a withdrawal, the financial data necessary to complete the transaction is shared with the relevant payment processing partner (bKash, Nagad, Rocket, Upay, or the relevant Bangladeshi bank). These partners process your payment data solely for the purpose of executing the transaction and are bound by their own data protection policies and applicable financial regulations.
3.2 Game Content Providers
ee222's casino game lobby is powered by internationally certified game studios including Pragmatic Play, Evolution Gaming, Spribe, JILI Games, Ezugi, NetEnt, and Microgaming. When you launch a game hosted by one of these providers, certain technical and session data (such as your anonymised player ID, session token, and bet data) is transmitted to the provider's systems to enable gameplay and calculate outcomes. Game providers do not receive your full personal registration details.
3.3 Identity Verification Services
To perform KYC checks efficiently and accurately, ee222 may share identity documents and biometric data (where applicable) with third-party identity verification service providers. These providers use automated and human-review processes to verify document authenticity and cross-reference data against relevant databases. All identity verification partners are contractually bound to process your data only for the KYC purpose and to maintain strict confidentiality.
3.4 Regulatory and Law Enforcement Authorities
In circumstances where we are required by law, court order, or the request of a competent regulatory or law enforcement authority, ee222 may disclose player data. We will always seek to limit such disclosures to the minimum information necessary to satisfy the legal requirement and, where permitted by law, will notify affected players of the disclosure.
3.5 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of ee222's business assets, player data may be transferred to the acquiring entity as part of that transaction. Any such transfer will be subject to appropriate confidentiality obligations, and players will be notified of any material change to the data controller's identity.
5 Data Security
ee222 applies a multi-layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal data against unauthorised access, loss, alteration, or disclosure.
5.1 Technical Security Measures
- SSL/TLS Encryption: All data transmitted between your device and the ee222 platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms that your connection to ee222.app is secure at all times.
- Data Encryption at Rest: Sensitive personal data stored in ee222's databases — including identity documents, financial data, and authentication credentials — is encrypted at rest using AES-256 encryption.
- Password Hashing: Player passwords are never stored in plain text. All passwords are hashed using a one-way cryptographic algorithm (bcrypt) with per-user salting, making it computationally infeasible for stolen hash data to be reversed into readable passwords.
- Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their ee222 account using their registered Bangladeshi mobile number. This adds an additional layer of protection against unauthorised login attempts.
- Firewall and Intrusion Detection: The ee222 platform is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for and respond to suspicious access patterns.
5.2 Operational Security Measures
- Access to player personal data is restricted to authorised ee222 staff members on a strict need-to-know basis.
- All staff members with access to personal data receive regular data protection training and are bound by confidentiality obligations.
- Regular security audits and penetration testing are conducted to identify and address vulnerabilities before they can be exploited.
- KYC documents are stored in a segregated, access-controlled environment separate from the main player account database.
5.3 Data Breach Response
In the unlikely event of a data breach that poses a risk to the rights and freedoms of players, ee222 will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as promptly as practicable. Notifications will be sent to the email address registered on the affected account and will include a clear description of the nature of the breach, the categories of data involved, and the steps players can take to protect themselves.
6 Data Retention
ee222 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce agreements. The following retention periods apply to the main categories of data we hold.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Legal compliance, dispute resolution |
| KYC / Identity Documents | 5 years from date of verification | AML regulatory requirements |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Gameplay & Betting History | 3 years from last activity | Responsible gaming monitoring, dispute resolution |
| Support Communications | 3 years from last interaction | Quality assurance, dispute evidence |
| Marketing Preferences | Until opt-out or account closure | Consent management |
| Session & Technical Logs | 90 days | Security monitoring, fraud detection |
Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data has been anonymised, it may be retained indefinitely for aggregate statistical analysis without being subject to this Privacy Policy.
6.1 Requests for Early Deletion
Players may request the deletion of their personal data before the expiry of the applicable retention period by contacting [email protected]. However, ee222 may be unable to fulfil deletion requests where retention is required by law (for example, financial transaction records subject to AML obligations). In such cases, ee222 will inform the player of the specific legal basis for continued retention.
7 Your Privacy Rights
As a player on ee222, you have a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] or via the 24/7 live chat facility. We will respond to all privacy rights requests within 10 business days.
7.1 Right of Access
You have the right to request a copy of the personal data that ee222 holds about you. This is sometimes called a Subject Access Request (SAR). Upon receiving a valid request, ee222 will provide you with a summary of the personal data we hold, the purposes for which it is processed, the categories of third parties with whom it has been shared, and the applicable retention periods.
7.2 Right to Rectification
If any of the personal data ee222 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain details (such as your email address or contact number) directly through your account settings. For changes to identity-verified data (such as your registered name or date of birth), you will need to provide supporting documentation.
7.3 Right to Erasure
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (and no other legal basis for processing applies), or where you object to processing and there is no overriding legitimate interest. As noted in Section 6, some data must be retained for legal compliance reasons even after an erasure request.
7.4 Right to Restrict Processing
You may request that ee222 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while an objection to processing is being assessed. During a restriction period, ee222 will continue to store your data but will not process it for any other purpose without your consent.
7.5 Right to Data Portability
Where your data has been collected on the basis of your consent or for the performance of a contract, you have the right to receive a copy of that data in a structured, commonly used, and machine-readable format (such as CSV or JSON), and to request that it be transmitted directly to another service provider where technically feasible.
7.6 Right to Object to Marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. If you wish to opt out of marketing communications from ee222, you may do so by updating your notification preferences in your account settings, by clicking the unsubscribe link in any marketing email, or by contacting our support team directly.
8 Policy Updates
ee222 may update this Privacy Policy from time to time to reflect changes in our data practices, updates to applicable laws or regulations, or improvements to the platform. When we make material changes to this policy, we will notify you by email to your registered address and by displaying a prominent notice on the ee222 platform for a period of at least 14 days before the changes take effect.
8.1 Notification of Changes
Minor clarifications or corrections that do not affect the substance of how your data is processed will be updated without individual notification. Material changes — such as new categories of data being collected, new third-party sharing arrangements, or changes to your rights — will always be communicated directly to registered players before taking effect.
8.2 Continued Use as Acceptance
Your continued use of the ee222 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should stop using the platform and may request closure of your account by contacting [email protected].
8.3 Previous Versions
Previous versions of the ee222 Privacy Policy are archived and available upon request. If you wish to review a prior version of the policy, please contact our support team with the date from which you would like to review and we will provide the applicable version.
8.4 Contact the Privacy Team
If you have any questions, concerns, or complaints about this Privacy Policy or about the way ee222 handles your personal data, please contact our dedicated privacy team using the details below. We take all privacy enquiries seriously and aim to resolve concerns promptly and fairly.
- Email: [email protected]
- Live Chat: Available 24/7 via the in-platform chat feature
- Response Time: Within 10 business days for privacy rights requests; within 2 business days for general enquiries
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
Ready to Play on ee222?
Now that you understand how ee222 protects your privacy, explore our full range of casino games, live sports betting, and exclusive promotions — all designed for players across Bangladesh.